{"id":4209,"date":"2016-06-12T15:04:52","date_gmt":"2016-06-12T13:04:52","guid":{"rendered":"https:\/\/padma-original.com\/customer-service-delivery-and-returns\/"},"modified":"2016-06-12T15:04:52","modified_gmt":"2016-06-12T13:04:52","slug":"customer-service-delivery-and-returns","status":"publish","type":"page","link":"https:\/\/padma-original.com\/en\/customer-service-delivery-and-returns\/","title":{"rendered":"Customer service (delivery and returns)"},"content":{"rendered":"

Order<\/h3>\n

All prices include VAT<\/em>
\nAll prices listed on Padma-Original.com include VAT.<\/p>\n

Shopping cart<\/em>
\nYou can easily add items to your shopping cart by clicking on the \u2018Order\u2019 button. You can then continue shopping or complete your order.
\nTo change the contents of your shopping cart, go to the shopping cart link<\/a> in the menu at the top right of the page and adjust the quantity of the relevant product. By setting the item to \u20180\u2019, you remove the product from the shopping cart. Once you have made all the changes, click on \u2018Update shopping cart\u2019. <\/p>\n

Account<\/em>
\nTo complete your order, you must be logged in. To do so, use your login name (this can be your email address) and password. You can create an account during the ordering process.
\nForgot your password? You can easily request it.<\/a> <\/p>\n

Delivery<\/h3>\n

Shipping costs Netherlands<\/em>
\nYou pay \u20ac4.95 for shipping within the Netherlands. These costs apply per complete order (which may consist of multiple products). Orders over \u20ac55.00 are delivered free of charge in the Netherlands. <\/p>\n

Shipping costs Belgium<\/em>
\nFor delivery in Belgium, you pay \u20ac4.95 order costs. Orders over \u20ac55.00 are delivered free of charge to your home in Belgium. <\/p>\n

Shipping costs Germany<\/em>
\nFor delivery in Germany, you pay \u20ac4.95 order costs. Orders over \u20ac55.00 are delivered free of charge to your home in Germany. <\/p>\n

Shipping costs France<\/em>
\nFor delivery in France, you pay \u20ac15.62 shipping costs. Orders over \u20ac195.00 are delivered free of charge in France. <\/p>\n

Shipping costs to other countries<\/em>
\nWe ship to countries including Italy, Spain, the United Kingdom, and Portugal. We use the current shipping rates of PostNL. The exact shipping costs for your destination will be displayed during the ordering process.
\nIf your destination is not listed as an option during the ordering process, please contact us by email or phone and we will be happy to help you. We can then also inform you of the exact shipping costs. <\/p>\n

Packaging<\/em>
\nThe products you order will be sent to you in sturdy, protective packaging. The transport and delivery of your order will be handled by PostNL. <\/p>\n

Delivery time Netherlands<\/em>
\nNormally, you will receive your order within 1 to 2 working days via PostNL.<\/p>\n

Delivery time to other countries<\/em>
\nDelivery to other countries will take at least a few working days. The exact duration depends on the country of destination. The exact delivery method also depends on local circumstances. <\/p>\n

Do you have any questions or problems with your order?<\/em>
\nPadma-original.com handles your orders with the utmost care. In the unlikely event that something has gone wrong, please contact us as soon as possible. Email us<\/a> or call +31342-420714. <\/p>\n

 <\/p>\n

Return<\/h3>\n

You can return your package within 14 days. If you have ordered something and decide that you don’t want it after all, you can always return it if it meets the return conditions. Within the Netherlands, you pay \u20ac3.50 excl. VAT for return shipping costs. Outside the Netherlands, you pay the shipping costs yourself. <\/p>\n

Please contact<\/a> us to request a return. Please include your order number and\/or invoice number. After registering your return, you will receive a barcode from us that you can scan at a PostNL point. You do not need to print your own return label. Once we have received and approved your return, we will refund the return amount. <\/p>\n

If we accidentally send you the wrong item, we will refund the shipping costs.<\/p>\n

Return policy<\/strong><\/p>\n